VECTRR
Help

Support

Need a hand, found a bug, or have a feature request? We read everything.

Contact

Email support@vectrr.app and we'll get back to you. When reporting a bug, please include your device model, OS version, and what you were doing when it happened.

Or use the form below. You'll get a case reference by email straight away, and replying to that email adds to the same case.

One thing about attachments: please link large video files (Drive, Dropbox, iCloud) rather than attaching them. Mail over roughly 35 MB is rejected before it reaches us, so we never learn you wrote.

One file, up to 25 MB. A screenshot or a receipt is usually enough.

Does Vectrr need an internet connection?

No. Single-player works fully offline: on a plane, on transit, anywhere. A connection is only needed for optional account features and for the vectrr AI services, which fetch live traffic, live weather and your session review.

Is Vectrr free? How does pricing work?

The complete core game is free forever and fully playable offline, including emergencies, holds, and night operations, with no ads, no timers, never pay-to-win. Optional extras are fair and yours forever (non-consumable, never revoked): a one-time vectrr Pro unlock that adds the premium offline features (session replay, modern radar-scope themes, and a career logbook with achievements). An optional vectrr AI subscription adds the live online services: real-world air traffic seeded into your sector, live weather on the ATIS, an AI coaching review of your session, plus every extra airport, Dubai (OMDB) and Stockholm Arlanda (ESSA) so far, and it includes vectrr Pro for as long as it is active. vectrr AI starts with a 3-day free trial; cancel before it renews and you pay nothing, and cancelling never deletes your progress or anything you bought.

What is Vectrr AI?

vectrr AI is an optional subscription that makes the simulator live. It seeds your sector with the aircraft actually inbound to your airport right now (real callsigns, types, levels and squawks), flies the airport's current real weather with the observation read verbatim on the ATIS and the runway in use following the real wind, and debriefs the session you just flew with an AI coaching review. It also unlocks every extra airport, Dubai International (OMDB) and Stockholm Arlanda (ESSA) so far, and includes vectrr Pro while active. It starts with a 3-day free trial and is never required to play: the free game is complete without it.

Do I have to use voice control?

No. Voice is an optional feature. Every command is fully available through on-screen touch controls, and clearances appear as on-screen text, so the whole game is playable silently. Spoken pilot readbacks are standard, while issuing instructions by voice is currently in beta.

Is my voice data private?

Yes. Speech recognition runs entirely on your device; microphone audio is never uploaded or stored. See our Privacy Policy.

Which devices are supported?

iOS and Android phones and tablets. Foldables are supported too.